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Frequently Asked Questions
Can’t find your answer? Call us at 9847694250 — we’re available every day 7 am – 7 pm.
You need a valid government-issued ID (citizenship card or passport) and a valid driving licence. Foreign nationals should carry their passport and an International Driving Permit (IDP).
You can cancel your booking free of charge up to 24 hours before the scheduled pickup time. Cancellations within 24 hours may incur a partial fee. See our Cancellation & Refund Policy for full details.
Yes, we offer both self-drive and chauffeur options. Contact us directly at 9847694250 to arrange a vehicle with a driver, and we'll get you the best rate.
We accept eSewa and Khalti for online bookings. For in-person bookings, cash payments are also accepted at our Kusunti, Lalitpur location.
Our minimum rental period is 1 day (24 hours). There is no maximum rental period — longer rentals are welcome and may qualify for a better daily rate.
Yes. Our vehicles can travel anywhere in Nepal — Pokhara, Chitwan, Lumbini, mountain highways, and beyond. Just let us know your destination when booking so we can recommend the best vehicle.
We provide roadside assistance for all rentals. Call us immediately at 9847694250 and we'll dispatch help or arrange a replacement vehicle as quickly as possible.
Fuel is not included in the daily rate. The vehicle will be provided with a full tank and should be returned with a full tank. Alternatively, you can return it as-is and we'll charge the cost of the fuel used.
Our standard pickup and drop-off point is our office in Kusunti, Lalitpur. For an additional charge, we can arrange delivery and collection at a location of your choice. Please contact us to arrange this.
Yes, we offer discounted rates for weekly and monthly rentals. Get in touch with us directly at 9847694250 or info@rollingwheelsnepal.com for a custom quote.